Your Partner In Patient Care
Healthcare providers are everyday heroes who work long hours making a difference in the lives of patients. For case managers and social workers, there never seems to be enough time in the day. We are here to help make your life easier when it comes time to transport your patient via air ambulance or commercial medical escort.
AirCARE1 is passionate about doing what we do best- taking care of our patients as if they are one of our own family members. We love what we do and want to share our mission with you which is “doing what is right by our patients as we elevate the healing process.” Everything we do is focused on taking care of our patients.
Founded by a Nurse
One of the most important things to know about AirCARE1 is that it was founded by a critical care flight nurse who gained unique insights from caring for her patients in the air. She saw how frightened and afraid her patients appeared to be during their transports, so she developed a truly different approach to patient care that could alleviate the stressors of flight and provide patients and family members a comfortable and pleasant experience. This vision led Denise Waye to create a company that provided superior medical care with a soothing Holistic approach.[The story of AirCARE1]
100% Woman Owned
As a 100% woman owned business, Denise Waye understands what it takes to run a successful business. More importantly, as a nurse Ms. Waye understands the importance of taking care of patients with empathy and compassion. From our holistic approach that reduces the stressors of flight, to transporting our patients in executive quality Learjets providing a pleasant medical environment, to receiving care from the very best medical crews in the industry, AirCARE1’s operations are fully focused on safe and positive outcomes for our patients.
Case Manager Experiences
You guys made the entire process so much easier than I am used to. Appreciate you all so much. Looking forward to working with you again soon.
It was a pleasure working with AirCARE1! This was a new experience for me but your team made the process incredibly easy. Very much appreciated everyone’s assistance.
Thank you to all of you for doing an excellent service for our NICU patient yesterday. I don’t usually do the set up for air ambulance, but I am so glad to have done this with ease with your company.
Thank you very much for the smooth and efficient transport of our patient. It was worry free for us and the pre-positioning, trip planning and timely updates were perfect from our perspective. We appreciate the professional response that you and your team represented to our client. Thank you!
It was so delightful to work with Alex and Nikki. You both were so knowledgeable, efficient, and FRIENDLY. As soon as AirCARE1 was involved in this very complicated discharge, things just got smoother and more organized! Thank you very much for your services.
AirCARE1 was outstanding, everything was incredibly smooth to transport my little patients from Phoenix to Wisconsin!
I was extremely appreciative of your services, I hardly ever do air ambulance transports but Alex was extremely great to work with!
The family had a great experience getting home with your care. I also received excellent customer service while setting things up prior to departure and day of departure.
I just wanted to say thank you for transporting our baby to Lucille Packard. Everything went very smoothly. Your staff were very professional, courteous and went above and beyond to make sure baby and mom were comfortable. Extra kudos to our flight specialist for calling and asking if mom had any allergies/preferences to any foods as he was going to order dinner. I can’t thank you enough. Hope we can use you in the future for our transport needs.
I am very happy with AirCARE1! You do a great job even with very short notice and communication has been excellent. Thank you so much for all that you do!
This is the first time I referred a patient to your company and must state that Denise and all the staff members have been compassionate, professional and a joy to work with since the onset of the referral process. The “courtesy calls” indicating flight departure, landing and completion of services and care are above and beyond the call of duty! Please notify everyone that we at Kindred Hospital value their hard work and stellar professionalism! AirCARE1 is highly recommended.
Everything went very well during the transport of one of your youth. I want to commend your team, as they kept me informed the entire time. It is greatly appreciated. Would love to work with your team again in the future.
Everything went very smoothly with our transport to Childrens Hospital of Philadelphia. The team arrived in the time frame they gave us and were very friendly and courteous/professional. It was certainly a pleasure working with your company.
Building a Relationship
As a nurse owned company, we understand the importance of building and maintaining long term relationships. As fellow healthcare providers, our relationships with other healthcare providers are built on trust and honesty along with our unwavering commitment to excellence to you and our patients. We have established many satisfying long-term relationships within the health care community and are well known for our transparency and excellent medical care when working together to do what is right for our patients.
Transport Options
When choosing medical transportation for your patient, consider the options. AirCARE1 provides both Air Ambulance and cost-effective Commercial Medical Escort Services. Air Ambulance transports are for patients who are in critical condition needing seamless monitoring and medical attention, transferred via a stretcher. Commercial Medical Escort services are for those patients who are stable and qualified to receive care and assistance while traveling on a commercial airline.
Easy Transport Process
AirCARE1 has a dedicated team of flight specialists available 24/7 that can help you determine what transport services you need for your patient. We provide free quotes and will discuss and explain all options to ensure understanding of the transport process.
Once a transport is initiated it is our job is to make the process as easy and seamless as possible for you. AirCARE1 coordinates all patient logistics before, during and after the flight. Our team will assist you every step along the way so you can feel comfortable and confident your patient is in the best care, without the stress and worry.
The first step is to call AirCARE1 at 877-760-7760 (US) or 505-242-7760 (International) to start the process of inquiring or booking an air ambulance or medical escort transport. Below is a step by step process for the transportation of your patient, the full process can be found on our resource page: what to expect.
The following information is required from you/your patient to initiate an air ambulance or medical escort transport.
a. AirCARE1 Air Ambulance Transportation Information
b. Medical Necessity
c. Copy of Patient Insurance Card (front and back)
AirCARE1 accepts most insurances (with an authorization) by check or direct wire. We can also be paid direct from patient in the same forms in addition to credit card. Payment needs to be guaranteed before flight. A 5% discount is applied if payment is received within 10 days of transport.
On the day of transport, you can help prepare your patient for a safe and smooth transfer. Please print the Patient Transfer Guidelines document and ensure the following items in the checklist are completed prior to the transport of your patient.
The medical team will arrive at bedside at the predetermined time. The patient is transferred from their hospital bed to the AirCARE1 Transport Stretcher System where they will remain throughout the flight until they are safely delivered at their receiving facility. Our communication specialists coordinate all ground transportation to and from the patient’s facilities. During the patient’s transport AirCARE1 keeps all parties informed of every detail of the flight. Additionally, we provide you with a post-flight follow up after the safe arrival of your patient at their destination.
Insurance
AirCARE1 is an In-Network provider for many insurance companies. We have taken extra steps to build partnerships with insurance companies to ensure we are serving our patients with honesty, integrity, and transparency. This financially protects the patient from egregious billing practices, such as balance billing, that can occur when patients are transported by an out-of-network provider. We are experts when it comes to navigating the insurance process.
Pricing
Our rates are structured around ethical billing practices for the Air Ambulance Industry. We are continuously looking for avenues to provide this specialty service at a fair cost utilizing the highest standards.
Partner with Us
Contact us with any and all questions and we will be happy to answer them.
ops@aircareone.com
877-760-7760 (US)
505-242-7760 (International)
Air Ambulance accredited because we are committed to
serving our patients to the highest standard.
