Specialty Transports
AirCARE1 is known in the industry for its ability to perform logistically difficult and complicated flights for patients with complex medical issues. Many of these intricate flights fall into the category of a specialty transport. We know it’s not enough just to have a medical crewmember on board, but it is imperative to have the right kind of medical personnel on the flight that has the right kind of training. AirCARE1’s medical crewmembers are trained with the particular skills to safely perform specialty transports.
AirCARE1 has the knowledge and expertise to perform specialty flights that include transporting patients with infectious diseases including COVID-19, transports that require Extracorporeal Membrane Oxygenation (ECMO), patients with Mental Health and Behavioral Disorders, as well as NICU transports. These transports present with their own set of risks that are mitigated by our team to ensure a safe flight.
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Air Ambulance accredited because we are committed to
serving our patients to the highest standard.
Company Standards
AirCARE1 was built to challenge the status quo in order to provide superior care and comfort for our patients while elevating the healing process. We are committed to upholding the highest standards of care and safety in the industry. Our high standards are integrate within every aspect of our business which allow our patients to feel secure and have peace of mind during their transports.
Holistic Care
We believe putting both the emotional and physical comfort of our patients at the forefront of our medical care can make a difference in our patients lives. Our unique approach to patient care utilizes holistic methods, combining exemplary medical services with the calming influence of music, aromatherapy, and gentle human touch to provide a pleasant, restorative experience that can advance the healing process.
Safety Management
AirCARE1 has a 100% safety record and continues to provide superior care by creating a safe environment for patients and family members during transport. At AirCARE1 we continuously promote safety as a core value, encouraging all practices that support a robust safety culture. The safety culture is unconditionally supported by the President of the company and is promoted across all departments within AirCARE1.
Air Ambulance Accreditation
To show our patients that we are operating at the highest level of standards across both patient care and safety, AirCARE1 has a voluntary accreditation from the Commission on Accreditation of Medical Transport Systems (CAMTS). The rigorous and lengthy review process of becoming accredited demonstrates our commitment to providing the best care to our patients.
Our Fleet
AirCARE1 exclusively relies on Learjet aircraft for the transportation of our patients. Utilizing Learjet as an air ambulance provides our patients with safety, comfort and fast travel time during each transport. To ensure the highest standards of safety and comfort are met during every medical transport, AirCARE1 has made the investment to own and operate its own fleet as well as employ a dedicated maintenance team.
Crew Experience
Work with the most experienced and compassionate team in the industry. Our team has extensive background and knowledge in critical care as well as tangible experience in the flight environment that provides you with peace of mind and reassurance. Our employees go through rigorous training and continuing education to ensure they have the ability to take command of any situation during transport.
Medical Equipment
Our air ambulance aircraft are equipped with the most sophisticated medical equipment and supplies to perform as a hospital grade Intensive Care Unit in the air. Our patients travel bedside to bedside on our custom-designed stretcher transport system, are observed with highly advanced monitoring devices, and have access to specialized equipment to care for a variety of medical conditions.
Testimonials
At AirCARE1, our passion is to make a difference in the lives of the patients we serve. Read below to see what some of our patients, their family members and our case manager partners have to say about their experience with our team.
I am writing to express my gratitude on behalf of the Merrill family. Your company transported my mother on the Saturday of Memorial Day weekend this year from Palm Springs to Virginia. I was the family member that traveled with her that day, so I have first-hand knowledge of both my mother’s and my experience…which was fabulous! Everything about the trip was so thoughtfully designed and well-managed, that it was easier than any other air travel I have done in the last 15 years.The ‘bed-to bed’ service was amazing—both ambulance service personnel (Palm Springs and Virginia) were prompt, efficient, and very careful of my mother during the transport on and off the plane and at the facilities. I also appreciated that all the paperwork had been handled ahead of time by your company, making it possible for me to just concentrate on my mother’s well-being.
The pilots were professional and friendly, inspiring both of us with complete confidence during the entire flight. The EMT was impeccably attentive—no sooner did my mother make any indication of need than he was right there to make adjustments for her care and comfort. The RN, was equally knowledgeable, friendly, and helpful. You may recall that my mother had been concerned that she would feel unduly anxious during the flight and need a sedative, but because of the high quality of your staff my mother’s level of comfort was never an issue, nor did she require any medication during the trip. It was clear to me right from the start that if anything had happened medically during the flight, my mother was in the best of hands.
She is now happily ensconced in a better facility than we could provide her in Palm Springs. My brother lives only fifteen minutes away and her grandchildren and great-grandchildren also live relatively close, much to her delight! Thank you and your staff for making this move possible and for providing such excellent care before, during, and after the flight.
I would like to say that this trip was wonderful. The entire staff at AirCARE1 is superb. Everyone I spoke to on the phone was kind and went the extra mile to help me get my brother home to North Carolina. The flight was a wonderful experience for me considering the circumstances. The pilots and medical staff on board were very kind and helpful during the trip. They were a great crew. From pick up to drop off they were extremely nice, professional, and compassionate.
I just wanted to take a minute to say thank you! My mother made it home safely and comfortably thanks to you and your incredible team. Every single step of the way was first-class with all of you. From my incredible coordinator who helped me with quotes and got me the best possible rate, to the amazingly patient and kind two-person on-board medical team who monitored and calmed my mother through the flight, to the communications specialist, who kept me abreast of status of the transport the entire way. This was an unfortunate situation and you ALL made it so easy and so well executed. Please make sure all of their supervisors are aware of how wonderful our experience was. We appreciate you and you should all be applauded for incredible customer service.
AirCARE1 helped to save my partner’s life. While in Mexico, my partner, suffered a brain injury and had to have emergency surgery at a local hospital. He was put into one of only three ICU beds they had available. After seeing he was in stable condition but barely conscious, I began to worry about how we would get back home. I knew that he needed to get the best care as soon as possible in order to make a full recovery.
A mutual friend connected me to a representative from AirCARE1 and from the first phone conversation, I began to feel the fear lessen. For the next 24 hours I had phone calls with several employees from the company to help arrange a medical evacuation and every single one of them treated the situation as if I were a member of their family. I could sense their empathy and professionalism every conversation. They went above and beyond to arrange transport, even rescheduling the flight because the local airport had already closed!
he flight crew went above and beyond to not only take care of my partner, but also to be sure that I was taken care of as well. They were in communication with me and gave the best care for the entire flight back home. I am beyond thankful for every single person on the AirCARE1 team. From the office staff, to the flight team, and to every single person in their company I have been in contact with. Thank you from the bottom of my heart for helping to save my partner’s life and get him home to safety.
God sent me the right crew for this flight. I am forever grateful!
I just wanted to thank you for the care and professionalism that your crew showed on my recent air ambulance from Minnesota to California.
The time schedules that I was given was followed almost to the minute and the ambulance services to and from the airplane were on time and efficient. The pilots did a good job of flying and explaining what was going to happen during the flight.
Extra kudos go to the nurse as she explained what they were doing and completed what looked like an immense amount of paperwork
I don’t know how you found your EMT, but she is a jewel. She sat next to my brother the entire trip and was so full of energy and friendliness that he was able to talk and joke with her and showed no anxiety the entire trip.
I started looking for air ambulance on the internet and then calling on the phone to get more information. I do not know how I could have been so fortunate as to have selected your company. But wished to give a special thanks to everyone involved.
It was a pleasure working with AirCARE1! This was a new experience for me but your team made the process incredibly easy. Very much appreciated everyone’s assistance.
Thank you very much for taking my mom from Illinois to Texas. Mom is doing great in her new home. My sister enjoyed the flight as I know my mom did as well. You guys are the best.
I recently flew with my dad and some of your staff from Anchorage, Alaska to Pueblo, Colorado. I just wanted you to know, your staff are awesome! The pilots, paramedic and fight nurse all were very friendly and professional. The nurse especially made me feel very comfortable with the whole process – what a nice person to have on your staff. Under the circumstances, I was VERY appreciative of the supportive attitude from all. The flight was uneventful (other than the snowy beginning in Anchorage) and I am grateful for that. My dad is continuing to improve, though we know the road ahead will be long and difficult. Thanks for a great staff – sincerely,
For the flight crew from our transport from Las Vegas, NV to Albuqueque, NM: Thank you so much for providing superior service. The pilots and medical staff were so caring and professional. The pilots made the trip so pleasant despite the circumstance. Their gracious welcome and kindness is so much appreciated.
Everything went very well during the transport of one of your youth. I want to commend your team, as they kept me informed the entire time. It is greatly appreciated. Would love to work with your team again in the future.
The company we chose, AirCARE1 International is based here in Phoenix and provided outstanding and complete service. All details were arranged by them which covered ambulance pickup at the farm in South Dakota to the airplane in Fargo, ND and from the plane arrival in Phoenix to my sister’s home in Surpirse. All personnel were caring professional and had my sisters care and comfort at the central focus.
It’s always a pleasure working with your team, everyone was very responsive, nice, and attentive, all the information we asked for was provided promptly and I received nothing but good feedback from my team in our Dispatch about yours.
The family had a great experience getting home with your care. I also received excellent customer service while setting things up prior to departure and day of departure.
Thanks for all your wonderful help, God Bless you all and take care. All of your will always be in our hearts. My daughter is doing great, she’s at a kid’s hospital and well taken care of. Thanks again Denise and all your staff.
A couple weeks have passed since my wife’s AirCARE1 flight from Puerto Vallarta to Portland. I’ve been meaning to write to you and express our thanks and tremendous satisfaction with the care that she received. The service is supreme. Fast jet, well equipped with two ace pilots in command and nurses watching and tending to my wife as we made our way north. There were eyes on her and the monitoring equipment every minute of the trip. When we reached our destination at PDX there was an ambulance waiting to transport us on to the hospital. The nurses accompanied my wife and I to the hospital and all the way to her bed in ICU. It wasn’t a quick “hand off”. They remained at her bedside for 30 or 40 minutes until they were sure that the transition from their care to the receiving hospital was smooth. We will recommend this service to all our friends and family who are or are planning to travel. They could not find a better outfit.
It was so delightful to work with the AirCARE1 team. They were so knowledgeable, efficient, and FRIENDLY. As soon as AirCARE1 was involved in this very complicated discharge, things just got smoother and more organized! Thank you very much for your services.
While on the only “vacation” she has ever taken, our mother suffered a debilitating stroke (in California). How in the world would we get her home to Kansas?! She was on oxygen, had a feeding tube, was mostly unresponsive and at risk for another stroke. A family member found AirCARE1 online and began exploring the process to transport her home to Wichita, KS. AirCARE1 took care of everything…Mom became very agitated and frightened when they began to load her on the aircraft, but the medical crew immediately addressed the issue and she calmed down. One of my brothers was there and flew back with her…he said, “The crew was AWESOME, and the flight was smooth as silk.” (Of course, a beautiful day for flying over the Grand Canyon didn’t hurt either!) Mom had always wanted to fly and to see the Grand Canyon…however, this wouldn’t have been her first choice for accomplishing this! We are grateful to AirCARE1 for their competence and professionalism in handling this situation for us.
Thank you so much for the love and support that we felt from your words! I’m so impressed and grateful that when I made that call to schedule, you and your team where the ones who were our “angels in the air” and on the ground! I’m happy to report that everything is going well! His hospice care has been great!! My mom is so relieved and settling into the new routine and is thoroughly enjoying her home so close, which makes it so convenient. I want to make sure everyone knows about you and this wonderful operation and the great services that you all provide. Thank you again for sharing your skills and your personal care and tenderness with our family! You truly made a difference! You are wonderful!!
ALOHA AirCARE1,
As a Retired Paramedic/Firefighter with “Air Transport” experience, I knew what I was looking for in an Air Ambulance Service to Transport my beloved Brother.
I interviewed numerous Air Ambulance services and AirCARE1 came to the top of my list immediately. My family and I were in crisis mode yet, your staff was patient, answered all my questions articulately on multiple calls and built a level of confidence with me immediately.
Being away from home with a seriously ill and quickly deteriorating family member was a nightmare that lasted three-weeks. We didn’t think he would live without receiving definitive care only available at a handful of hospitals.
YOU received the “go ahead” very late last night to Transport from Phoenix to Portland, Oregon. The “available bed” we had waited weeks for would, “not be available tomorrow.” We KNEW if my Brother wasn’t transported TONIGHT, he would most likely not have another chance.
Incredibly, AirCARE1 made this emergency transport happen! Today, our family is still in shock that YOU came through for us when we needed you the most. My Brother is “elated” to be home and at a Hospital that can give him another chance at life. Blessings to you and your staff. Gratitude is too weak a word for what YOU have done.
Additionally, I just want to point out another reason why I was confident in your services. You hold a current WBENC Certification. I have been involved with WBENC since it’s inception, serving in many National Positions within the Organization and know you have been closely vetted as a “Woman-Owned Firm.”
Kudos to your CEO for taking the time and going through the process to become Certified. Please let her know, for me, this designation was a KEY consideration when selecting someone to Transport our most precious “Cargo,” my Brother.
Everything went very smoothly with our transport to Childrens Hospital of Philadelphia. The team arrived in the time frame they gave us and were very friendly and courteous/professional. It was certainly a pleasure working with your company.
I wish our entire health care system could be operated by AirCARE1. When my father at age 85 fell, and was sent by ambulance to a hospital in Puerto Vallarta, Mexico, all we wanted for him was to air transfer him to a hospital near his home in Texas for his required surgery.
I contacted four different services for quotes and timing of evacuation, and this company was the only one that could execute same day transfer.
Not only were they extremely professional, efficient, communicative, but they got the job done on-time, same day and faster and more thorough than I could have hoped for, which is all you want when you are trying to air ambulance someone back. I had updates at every stage of the transfer with full details of what was happening. I was never placed on hold or had to leave a message; I spoke directly with the person coordinating the transfer each time I need to speak with an actual person. The bi-lingual air crew (nurse and paramedic) moved through each obstacle (in our case at both hospitals, as we were held up for doctors’ orders and release paperwork and again at the admitting hospital stateside who claimed they knew nothing about the admission for the patient who had already been cleared for arrival) and had all required paperwork organized and executed in spite of all the chaos on both ends of the spectrum. I am so relieved we chose AirCARE1 and only wish they could serve as a model for our health care professionals.
Thank you all very much for a safe flight to Saskatchewan, Sash, for my husband, myself and our little dog.
Daniel, we have just now arrived back at our house after following the ambulance carrying Becky to the hospital and settling her in with the doctors. You certainly set us up with your A-Team (of which you are the Captain)!! We have never dealt with an individual who operates with such thoroughness, professionalism, and attention to detail as you do! You made this whole process seamless, from start to finish! It feels so good to be home again, and we cannot thank you enough 😇 !! By the way, thank you, also for providing the larger plane. It really made a difference with respect to the comfort and functionality of the trip!
Thank you for helping this patient get to Michigan and for your great care! Thank you also for the post-flight update, you guys are great.
Thank you to all of you for doing an excellent service for our NICU patient yesterday. I don’t usually do the set up for air ambulance, but I am so glad to have done this with ease with your company.
Dear Denise, I would like to thank you and the entire flight crew at AirCARE1 for transporting my mother from Bangor, Maine to Albuquerque. The crew’s expertise and professionalism were impeccable. They took care of my mother’s every need; both during and after the flight.
Thank you so much for sharing [how the flight went]! You started to make me cry again, it was amazing to see everyone at the hospital give him a send-off to Denver. Thank you for your great care and service to our families
I was not there when my sister was transported, but my three sisters who were, were very impressed with everyone, from door to door. I heard nothing but praise about the crew and nurses and paramedic on board. Everything that could be done, was done for her comfort. Thank you for assuring such professionalism in your employees and for offering such a wonderful service for patients such as Betty.
Dear AirCARE1 Team,
I am writing to express my gratitude to the entire team of AirCARE1 for providing flawless medical escort services for my husband.
From the moment we first contacted the AirCARE1 team, we felt immediately at ease. Everyone was professional and prompt and should be commended for their wonderful customer service and representation of your company.
After three weeks at a hospital in Thailand we were scheduled to be escorted by their medical team. Our exceptional physician had great beside manners and our fantastic nurse had a genuine care for others. I not only appreciated their genuine care to ensure my husband’s safety was their first concern but also really touched by their sentiments to also check on me to ensure I was doing well too.
In one word, I would describe everyone from AirCARE1 as “awesome”. Their attentiveness continued all the way until we arrived at the hospital in California; where they handled all paper work, medication and getting us settled flawlessly. We felt as though we were with family and in good hands knowing that my husband’s care is being handled by a team of professional who really cared. You’ve made this unfortunate situation become a pleasant trip home.
Thank you for all you do to help others like us come home from abroad with a smile on our faces again. You make a difference!
AirCARE1 was outstanding, everything was incredibly smooth to transport my little patients from Phoenix to Wisconsin!
Awe you made our day, and probably our week with this transport update. Thank you so very much for all you did for him and us.
Thank you very much for professionally flying us and mentoring my husband during our flight from Cabo to Fort Worth. This was our first flight experience, and hopefully our last, for a medical evacuation. Thanks to so many friends and acquaintances, he returned home and was admitted to the Hospital through the E.R. After many tests and visitations with doctors & nurses, he was able to return home Saturday night. We still have no answer as to the cause of the problem, but my husband is feeling fine. He has resumed his daily life and is feeling fit. Please accept our gratitude — I feel very confident that we were in good hands.
Dear people at AirCARE1, Thank you all again for your great assistance. We could not have asked for a better trip and follow through with all the details. We send our thanks and best wishes to you all.
This is the first time I referred a patient to your company and must state that Denise and all the staff members have been compassionate, professional and a joy to work with since the onset of the referral process. The “courtesy calls” indicating flight departure, landing and completion of services and care are above and beyond the call of duty! Please notify everyone that we at Kindred Hospital value their hard work and stellar professionalism! AirCARE1 is highly recommended.
Wow, your company has been amazing from start to finish! I am so happy with the service you all provided today, and now I feel much less stressed about my Dad’s move with you all in December.
Thank you very much for the smooth and efficient transport of our patient. It was worry free for us and the pre-positioning, trip planning and timely updates were perfect from our perspective. We appreciate the professional response that you and your team represented to our client. Thank you!
Please send this along to your amazing group of people who work harder than anyone I know in order to save the lives of precious children like my daughter. You all literally saved her life as her internal shunt was not working and she would have not made it more than one or two more days in Mexico. She just turned 14 months today and we are still praying for a miracle! God bless you all for the incredible work you do.
Special thanks to the medical crew and two pilots for being so careful and making our trip so comfortable and for allowing me to hold our little puppy in my arms on the flight. You took all the stress away and we can’t thank you enough. You are all simply amazing!!! Thank you so much for everything you do!
I can’t thank you enough for the extremely positive experience that we both had with AirCARE1! The flight crew was fantastic and went above and beyond to make sure my aunt was cared for and even asked me how I was doing. It was definitely bedside-to-bedside service that I truly appreciated! I shared my very positive experience with the case management staff at the hospital, in case another family could benefit from your services as well. Thank you for the excellent customer service from everyone I spoke with. It truly put me at ease during a stressful situation.
You guys made the entire process so much easier than I am used to. Appreciate you all so much. Looking forward to working with you again soon.
AirCARE1 are real angels with wings! My wife’s health went south while on a cruise. It became apparent she wasn’t going to live much longer and we needed to get her home quickly. I called my cruise insurance company and they said a representative from AirCARE1 would call me to make arrangements. At this time, I’m in panic mode, emotional and wanted answers right away. I wasn’t sure how we were going to get from Alaska back to Arizona. Within 10 minutes I received a called from the Owner and was told that help was on its way and no matter what happens we’ll be there to get you home. I couldn’t believe that the owner of AirCARE1 called me personally and took the time to calm me down. Help was truly on the way. They were approx. 8 hours from being bedside with my wife and Denise called almost every hour to reassure me that we both would make it home. A calmness came over my entire mind and body that is hard to explain! When the transport nurses came bedside, they were very polite and professional and explained everything in detail what the process was. With no time wasted, they were very kind and gentle. When we arrived at the medially equipped jet, the Pilots introduced themselves and knew my wife’s conditions assuring me they would do everything in their power to get us home! My wife unfortunately passed away on our way to Arizona. While knowing and never prepared for the loss of my love, it couldn’t have been a better experience the way AirCARE1 handled the situation. Since then I’ve had the pleasure of meeting Denise Waye the Owner and reconnecting with one of the pilots. They are friends for life. The whole ordeal was divine intervention. AirCARE1 is a true angel in the Sky! May my wife’s “Spirit in the Sky” live on forever!
I just wanted to say thank you for transporting our baby to Lucille Packard. Everything went very smoothly. Your staff were very professional, courteous and went above and beyond to make sure baby and mom were comfortable. Extra kudos to our flight specialist for calling and asking if mom had any allergies/preferences to any foods as he was going to order dinner. I can’t thank you enough. Hope we can use you in the future for our transport needs. With sincere gratitude.
Good morning to all of you at AirCARE1 who were involved in the flight of my wife and l, yesterday from Orlando to Denver. You all totally exceeded our expectations in every way. The pickup ambulance was prompt, professional, and compassionate. Your pilots and medical staff were exceptionally the best! The flight was perfect in every way, and the ambulance service in Denver also did a very professional and compassionate job. The flight specialist I first talked to and the next who put the trip together, as well as all of the other people in your office that I dealt with were always focused on helping us get my wife to Denver where she can spend her final days surrounded by family. Collectively, you have made a huge difference in our lives! What you did for us is priceless. Thank you!
I am very happy with AirCARE1! You do a great job even with very short notice and communication has been excellent. Thank you so much for all that you do!
I was extremely appreciative of your services, I hardly ever do air ambulance transports but Alex was extremely great to work with!
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